Cancellation and Refund Terms
Last updated: October 2026
1. Commencement of the project and initial payment
Projects commence upon receipt of the initial payment specified in the quotation and contract approved by both parties. The initial payment or deposit, which is received to allocate team capacity and draw up the work schedule, is non-refundable unless otherwise stated in the contract.
2. Cancellation by the Client
The client may cancel the project by giving written notice. Work completed or partially completed up to the date of cancellation, along with costs incurred and documented on the client’s behalf, shall be invoiced. For projects priced with a package discount, should the package remain uncompleted due to cancellation, the work carried out shall be invoiced at the rates for individual services specified in the quotation or contract.
3. Delays caused by the client
If the client fails to provide the necessary information, content, approvals or feedback for the project within 30 days despite a written reminder, the project may be terminated. In this case, the work carried out and the costs incurred shall be calculated in accordance with the principles set out above.
4. Refund process
If a refundable amount arises as a result of the calculation and settlement, it shall be refunded within 10 working days following the completion of the calculation, where possible using the same method by which the payment was made. Cancellation and refund requests may be submitted in writing to projects@markaworks.com. These terms do not limit mandatory consumer rights.